Customer Service Skills Training

Course Aim

Our one-day CPD accredited Customer Service Training Course in London will provide you with lots of tips and ideas to provide brilliant service to your customers.

Find out how to deliver a positive customer experience to customers of your business. Learn how to generate customer loyalty and positive word of mouth about your business.

This Customer Service Training Course will investigate what good customer service is, how you define it and what you can do to deliver brilliant customer service. They are the most important thing to any business and looking after them is paramount.

Course Objectives

By attending this Customer Service Skills Training Course you will:

By attending this customer service skills course you will:

• Enhanced your self awareness of customer service skills
• A greater understanding of customer expectations, perceptions and needs
• Learnt techniques and structures to consistently deliver exceptional customer services
• Increased your confidence and communication skills
• Started the process of considering customer service strategies to apply with your own customers

Course Content

Here’s what we cover in our customer service skills training course in London

What is ‘World Class’ Customer Service?

• What does world class customer service look like
• Who is currently delivering world-class service and what can we learn

Service Expectations

• What do your customers expect and why
• What happens you fall short of expectations

Communication Skills

• What are the skills that are necessary to deliver world-class service
• Questioning, listening and building rapport with customers

Your Behaviour With Customers

• Understanding how your behaviour can impact on your relationship with the customer
• Using and Demonstrating empathy with customers

Accreditation

Who Should Attend our Customer Service Skills Training Course?

This customer service skills training course is for anyone who has responsibility for delivering customer service or customer care. This could be to internal and external customers and across any channel.

If you want to:

• Know how to provide a positive customer experience
• Generate loyal customers who will promote your company or brand
• Increase revenue
• Know how to deliver great service across all of your customer service channels
• Know how to reduce complains and turn any complaints that you do get into a positive experience
• Make your customer service role more enjoyable

Then this customer service course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced customer service skills trainers. You also get:

• A highly interactive online experience
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• A digital copy of the course materials from the course
• A digital course certificate