COACHING AND MENTORING INTRODUCTION

Skills of Effective Coaching and Mentoring

Outcome: This one day workshop will help you teach participants how to:

• Use coaching to develop their team
• Develop the coaching skills that help improve individual performance
• Demonstrate the behaviours and practices of an effective coach
• Recognise employees’ strengths and give them feedback they need to succeed
• Identify employee problems and ways you can help to correct them

Negotiating for Results

Outcome: This one day workshop will help participants to

• Understand how often we all negotiate and the benefits of good negotiation skills
• Recognise the importance of preparing for the negotiating process, regardless of the circumstances
• Identify the various negotiation, their advantages and disadvantages
• Develop strategies for dealing with tough or unfair tactics
• Gain skills in developing alternatives and recognising options
• Have the opportunity to practice the “how to” of these skills in a supportive environment

Meditation Through Peer Review

Outcome: During this one day workshop you will learn:

• What the Peer Review process is
• How employees file grievances and how management should respond
• How a facilitator and panel is chosen
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
• What responsibilities and powers a panel should have
• Questioning techniques
• those pitfalls