MANAGING CAREER DEVLOPMENT

 

Time Management 

Outcome: This one day workshop will teach participants how to: 

 Better organise yourself and your workspace for peak efficiency 

 Understand the importance of and the most useful techniques for setting and achieving goals 

 Identify the right things to be doing and develop plans for doing them 

 Learn what to delegate and how to delegate well 

 Take control of those things that would derail workplace productivity 

Communication Strategies 

Outcome: This two day workshop will help teach participants how to: 

 Identify common communication problems that may be holding them back 

 Develop skills in asking questions 

 Identify what their non-verbal messages are telling others 

 Develop skills in listening actively and empathetically 

 Enhance their ability to handle difficult situations 

 Deal with situations assertively 

Critical Elements of Customer Service 

Outcome: This one day workshop will teach participants: 

 Recognise that service delivery is an individual response value 

 Understand how an individual’s behaviour impacts the behaviour of others 

 Develop more confidence and skills as a problem-solver 

 Communicate more assertively and effectively 

 Make customer service a team approach 

Understanding Business Etiquette 

Outcome: This one day workshop will teach participants: 

 The elements of a good handshake 

Understanding Business Etiquette 

Outcome: This one day workshop will teach participants: 

 The elements of a good handshake 

 How to manage business cards 

 Tips on remembering names 

 Ways to make a good first impression 

 The basics of dining etiquette 

 How to communicate properly and politely 

Conflict Resolution– Dealing with Difficult People 

Outcome: This one day workshop will teach participants: 

 How their attitudes and actions impact others 

 New and effective techniques for dealing with difficult people 

 Coping strategies for dealing with difficult people and difficult situations 

 How to identify times when they have the right to walk away from a difficult situation 

 Techniques for managing and dealing with anger